United Way’s 211 is a vital service operated and funded, in part, by local United Ways that is leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential counseling services and assistance programs that help with a wide-range of needs. In addition to providing support for those in need, 211 allows United Way to identify service gaps, unmet needs, under-served populations, and common determinants that often lead to crisis. 


The United Way of Florence County is excited to be able to again offer the services of 211 to all of the residents in the Florence County community. By contacting 211 by phone, through the app, or by going online, individuals in need of assistance can talk to a live specialist and be connected to a wealth of services and resources in our area.



United Way’s 211 specialists can help connect individuals with:

  • Housing & Utilities Payment Assistance

  • Health Care & Insurance Assistance

  • Disaster Assistance

  • Food Assistance

  • Financial Education/Credit Counseling

  • Job Training

  • Employment Services

  • Veteran Services

  • Childcare & Family Services

  • Mental Health & Substance Abuse

  • Senior Services

  • Volunteer Opportunities and much more



To contact 211 and use its services, you can call by either dialing 2-1-1 or calling toll free at 866-892-9211. You can also research services and assistance programs through the website at www.SC211.org or by downloading the SC 2-1-1 app. 211 is free to contact and all inquiries are kept completely confidential. The phone lines and online access areas are available 24 hours a day, seven days a week and are available in over 180 different languages.



If you own or manage a local business, contact us at 843-662-2407 or stop by our office at 1621 W. Palmetto Street in Florence to pick up a poster and brochures (available in both English and Spanish) about 211 for your employees. If you manage or are employed at a local non-profit, you can add your non-profit and its services to the local 211 database by going online to www.SC211.org and creating an account. We are also looking for sponsors to help keep 211 available for Florence County residents for the foreseeable future. If you would like to become a sponsor of United Way’s 211, please contact President Kevin Russell at 843-662-2407 or krussell@uwflorence.org.



WHAT IS 211?

211 Reports

For the month of June, the top needs in Florence County were rent and utilities with monthly referrals topping out at 226 for the year.

For the month of May, phone calls and referrals decreased but website visits increased. The top needs for the month were electric, rent, and shelter. 

During the 30 day span from March 15th to April 14th, 211 traffic increased dramatically. Of that traffic, calls increased 118%, website visits increased 78%, and referrals made increased 58% compared to 2019 statistics.

During the month of March, food pantries and electric bills were the most requested needs. Out of the 117 calls handled, 51 referrals were made to The Salvation Army, and 31 were made to Pee Dee Community Action Partnership.

Electrical assistance continued to be the greatest need for the month of October. 225 out of 338 total referrals were for electrical assistance. The next greatest need was for rent assistance.

For the month of September, the greatest need was electrical assistance and rent assistance  Referrals topped out at 185. However, this is a decrease compared to last month. 

For the month of August, total referrals to 211 decreased 2% and total calls decreased 29%. However, website visits increased 25%. We are still seeing rent and utilities assistance as the greatest need in Florence County.

So far this year, data shows an increase in need for food and job security. A spike in average daily calls occurred late March, and continues to rise for the month of July.

For the month of July, there were 114 calls and 291 referrals. 39% of those referrals were for rent assistance. 

There were a total of 431 referrals for the month of November. 290 of those referrals stemmed from within the city of Florence, while Lake City was the next area with the most referrals with 31.

Utilities continued to be the number one need for the month of December. Total referrals were 372, and 187 were for electric assistance. Compared to last month, total referrals decreased by 59.

Mailing Address

United Way of Florence County
1621 W. Palmetto Street
Florence, SC 29501


(843) 662-2407

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